How Does the After-Sales Process Work in a Housing Project?
When You Buy a New Apartment, the Experience Doesn’t End with the Key Handover
In fact, it marks the beginning of a very important stage: the after-sales process. At our construction company, this process is designed to provide you with guidance, support, and peace of mind—even after you’ve received your new home.
What Is the After-Sales Process?
The after-sales process includes all the actions and services we offer our clients after the purchase of their apartment. Its main goal is to ensure your satisfaction, resolve any issues, and maintain a close relationship with you.
More than just a formality, it’s a strategic part of our service that allows us to guarantee your experience with us is complete and positive.
Objectives of the After-Sales Process
- Ensure your satisfaction as a buyer
We want to make sure you are happy with your new home and that everything meets your expectations. - Strengthen our relationship with you
An efficient after-sales service increases trust in our brand and builds customer loyalty. - Address your questions or requests
We are available to resolve inquiries, manage warranties, or schedule technical visits. - Provide added value
From guides on proper use of your apartment to recommendations for maintaining your spaces.
What Does the After-Sales Service Include?
Our after-sales process has several key stages:
- Handling incidents or adjustments
If you identify any issues, you can report them through our official channels at servicioalcliente@mendebal.com, and we will schedule a visit from a specialized technician. - Warranty management
We guide you through warranty periods and the procedures to request them. - Technical support
We have trained staff to answer technical questions about finishes, installations, materials, and more.
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Benefits of a Good After-Sales Process
- Greater peace of mind for you as a homeowner
- Fewer issues and claims
- Increased trust and credibility toward the construction company
- Recommendations from satisfied clients
- Better preservation and performance of the property
Why Is This Process Important?
Buying a home is one of the most important decisions of your life. That’s why our commitment doesn’t end when you sign the deed—it continues with an after-sales process designed for you, your family, and your well-being in your new home.
The after-sales process is not an extra—it’s an essential part of your experience as a buyer. At our company, we believe that a quality home must also be accompanied by after-sales service that responds, solves, and supports.
If you have questions about our after-sales process or have already received your apartment and wish to report an issue, don’t hesitate to contact us. We are here to help.